Business Solutions

In today’s environment, automating your business processes is more important than ever. But automation is just part of the solution, getting your Content Management System to work with your e-Commerce Solution while supporting your Customer Relationship Management service is also essential to a successful business strategy.

That is where 186 Street Design can help. We have identified core technologies and developed proven methodologies for designing and implementing an integrated business solution. Whether your business is selling products or services, looking to build an online presence or expand upon an existing one, we can tailor a solution just for you.

Our web services solutions include:

The purpose of Customer Relationship Management (CRM) is to allow your business to better manage your customer’s needs. By integrating and automating the various customer service processes within your company, we allow you to serve more customers, more effectively with less effort.

The Customer Relationship Management open source architecture allows your business to easily customize and integrate customer-facing processes in order to build and maintain more profitable relationships.

Key features include:

• Sales performance tracking
• Revenue forecast by account
• Web-based lead generation and tracking
• Customer service case manager
• Email marketing campaign manager
• And much, much more...

Because there are no "per-seat" license, implementing Customer Relationship Management has never been more affordable and easy.

You have a business to run; managing the content on your website should be the least of your worries. Now, with a content management system (CMS) it is. Forget about learning HTML, if you can use a mouse and a keyboard, you can add, edit and control the content and information on your site.

By leveraging a state-of-the-art open source content management system, you benefit by using a stable, scalable system, implemented on over a hundred thousand websites worldwide (in fact, we use it ourselves).

Key features include:

• WYSIWYG content editor and scheduling
• Administration interface
• Banner management and tracking
• Polls and RSS Syndication
• Member registration
• And much, much more...

Our team provides the expertise to help design, develop and implement a content management system tailored specifically to your business needs. We can also help train both your business and technical staff on how to use and support the system.

Just as when you're opening a brick-and-mortar store, you need to lay a foundation for your online store, think through the entire process and decide which set of tools you'll be using. Our ecommerce solution provides everything you need to setup your store.

Whether you're using a bank to provide your merchant services or online services like PayPal, Express Checkout, AuthorizeNet, 2CheckOut, LinkPoint, PayFlow or WorldPay, our ecommerce solution provides seamless integration.

Product information can either be inserted with static text or inserted from a database. Catalog pages make buying products quick, easy and your customers will really appreciate the advanced search functionality as well as the enhanced navigation options. You'll welcome the data integrity assured by the validation process applied to the various checkout forms.

Your customer can verify that their shopping cart has everything they need, increase the quantity of items or remove them as needed. Real-time shipping quotes from FedEx or UPS are also available.

Once the order has been submitted and authenticated by your merchant provider, an email receipt is sent with all the required order details. Order fulfillment, shipping confirmations and future promotions can also be sent to your customers.

Key features include:

• Real-time FedEx and UPS shipping calculator
• Same site or remote site checkout
• Backend product manager
• Backend order manager
• Backend email manager
• Merchandising wizard
• Sales tax wizard
• Member and quantity discounts
• And much, much more...

Crafting an online store is a big task: bring it down to size with our ecommerce solution. Whether you're just starting out, or looking for an all-in-one answer, we can design an online store just for you.